Privacy Policy

This Privacy Policy outlines the practices of The Ville concerning the collection, use, and disclosure of personal information that may be collected by us when you access our online casino services. The Ville operates under the regulatory framework established by the Queensland Office of Liquor and Gaming Regulation (OLGR). We are committed to ensuring the privacy and protection of your personal data in accordance with applicable data protection laws in Australia.

Information We Collect

The Ville collects various types of personal information to provide and improve our services. The information we collect includes:

• Registration Data: When you create an account with us, we collect personal details such as your name, date of birth, address, and contact information.
• Payment Details: To facilitate transactions, we gather information related to your payment methods, including credit card details and banking information.
• Technical Logs: We automatically collect certain technical information when you visit our site, including your IP address, browser type, device information, and usage data through cookies and similar technologies.

Purpose of Data Usage

The personal information we collect serves several purposes, including:

• Account Management: We use your information to create and manage your account, allowing you to access our online pokies and other services.
• Marketing Communication: With your consent, we may send you promotional materials and updates regarding our services, including new games and bonuses.
• Anti-Fraud Checks: We may use your information to detect and prevent fraudulent activities to protect you and our operations.
• AML Compliance: We are mandated to comply with Anti-Money Laundering (AML) regulations, which require us to verify the identity of our customers and monitor transactions.
• KYC Procedures: Know Your Customer (KYC) procedures are implemented to ensure that our users are of legal age and to prevent underage gambling.

Data Sharing and Disclosure

Your personal information may be shared with third parties in the following circumstances:

• Payment Providers: We share necessary information with payment processors to facilitate transactions securely.
• Verification Partners: We may disclose your information to third-party verification services for identity checks and fraud prevention.
• Regulatory Authorities: We are obligated to share your data with regulatory bodies as required by law to ensure compliance with legal and regulatory standards.

User Rights

As a user, you have specific rights concerning your personal data, including:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Deletion: You can request the deletion of your personal information, subject to certain legal obligations we must adhere to.
• Right to Restrict Processing: You have the right to request the restriction of processing your personal information under certain conditions.

To exercise any of these rights, please contact our support team through the appropriate channels provided on our website.

Cookie Policy

The Ville employs cookies to enhance your experience on our platform. Our cookie usage includes:

• Essential Cookies: These cookies are necessary for the proper functioning of our website, enabling you to navigate and use our features securely.
• Analytical Cookies: We utilize analytical cookies to collect information about how users interact with our site. This data helps us improve our services and enhance user experience.

You can manage your cookie preferences through your browser settings. However, disabling cookies may impact the usability of our services.

Data Security

The Ville is committed to maintaining the security of your personal information. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. These measures include encryption, firewalls, and secure server configurations.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Upon the expiry of the retention period, we will securely delete or anonymize your personal data.

Changes to This Privacy Policy

The Ville reserves the right to modify this Privacy Policy at any time. We will notify you of any significant changes through our website or via email support. Your continued use of our services following the posting of changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

For any inquiries regarding this Privacy Policy or your personal data, please reach out to our customer support team through the designated channels on our website. We are committed to addressing your concerns and ensuring your privacy.

By using The Ville’s online casino services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal information as outlined herein.